Preparing Support Request

There are four major groups of issues that our users are typically facing. Below you can find guidelines about to prepare a support ticket for your problem.

• nextnano simulation does not start
• nextnano simulation does not finish (errors in log file)
• nextnanomat GUI does not start
• nextnanomat GUI prompts error or exception message

Useful links:

• Options: Simulation

• Options: Licenses

• Options: View/Output

• Options: Material database

• Where to find simulation LOG file

• How can I add additional debug information to the LOG file?

• Generate System Snapshot for Troubleshooting

• FAQ - Errors and Exceptions